“Personal Information” is any factual and subjective information forming part of a database that is associated with a specific person and his way of using or surfing Site and which data can be used to identify the user or his behaviour. This kind of information should not be anonymous and needs to be User specific as it enables the Service Providers to provide the User with relevant and customized Services or Site Experience specific to the User. This Information will not be used for any illegitimate or harmful way.
The “Information” that is collected, processed and retained at the time of registration, signing up, communication between the User and the Service Provider or during the dispute resolution shall include:
This Site shall have full access to the Information shared between the preferred Service Provider and the User as stated earlier. If Information is transmitted through this Site assurance of quality Services is Guaranteed. Any transaction between the Service Provider and the User may not be treated as confidential information and may not be protected.
This clause shall be read with Condition 3 of the Terms and Conditions so as to know the detailed interaction between the Service Providers and Users.
In accordance with all the provisions of Applicable Laws, recordings and multiple copies of all the chats, emails, voice recordings or any other written or sound recordings that are conducted between the Service Provider and the User through our Services shall be maintained.
For availing any Services, the User needs to fill up a form so as to clarify all the requisite information that is required by the Service Provider to satisfy the Users in the best possible manner. When submitting this form personal information and description of the issue is required.
The Service Providers who wishes to Register and create an account are also required to submit the personal information along with details about the profession. All the information shared by the Service Provide for the purpose of getting registered under this Site shall be maintained by Patawakili.
Cookies are small files that a site, application or its owner transfers to your computer’s hard drive through your Web Browser that enables the owner to uniquely identify your browser and store the information that is of relevance. There are variety of cookies and similar technologies that are used for collecting and storing information that is generated automatically when the User operates through this Site. The previous or current Site or Application activity helps in understanding the User’s preferences. So as to simplify the use of this Site or Application for its Users as it will return to the search results in which the Users where most interested.
All the data related to Patawakili or Site shall be compiled by the Cookies so as to offer better facilities and experience to its User’s and Service Providers. The web servers collect the IP address from computer and mobile connections to the Internet.
There are many Browsers that provide opportunity to the Users to operate and control cookies, usually by understanding the whole process by accessing the help option in the settings menu. Also, the User is provided with an option to opt- out of these cookies.
Patawakili does not have any control over the communication or transaction that takes place between Service Provider with whom a User or any other individuals/third party have access to the recordings. The User or any Service Provider registered under this Site will not be identified by the IP address. Such information can only be used to deliver the Webpage to the User’s or Service Providers upon request to tailor the Website in the User’s or Service Providers interest. Apart from the Cookies there are similar technologies such as web beacons which electronic files that are used to count users who have visited our Services or to identify certain cookies on the computer or through mobiles accessing our Services.
Patawakili may on some occasions or on contractual basis avail the services of third party and shall not be responsible for the privacy practices of any third party.
Patawakili shall disclose certain information whether personal or not only if:
A Site like Patawakili can protect any information from being misused or altered by using Firewall and other necessary security measures. Chats that may take place between the Service Providers and Users have been encoded using of Standard Secure Socket Layer (SSL). With the changing time there is also an impact on the society with respect to the changing technology. Any previous communication between the Service Providers and Users can be reviewed, except that no other information can be accessed by the Service Provider or Client. All the information is also stored on off-site locations. Patawakili takes no guarantee of any information that it records as there are ways in which such information can be hacked and Patawakili cannot be held liable for the same.
Patawakili might provide information to the online advertisers to help them understand the audience and confirm the value of advertising on the Site/Application, it is usually in the form of aggregated statistics on traffic to various pages within the Site. Patawakili might use third-party advertisers to serve ads when you visit the Sites/Application. The advertisers may use information (excluding your name, address, email address or telephone number) about the visits of the Users or Service Providers to this or any other Site in order to provide advertisements about goods and services which might interest the Service Providers or Users.
Patawakili makes use of Algolia, Google and other third-party services/products including Google's advertising requirements which can be viewed out from Google's Advertising Principles.
Marketing: If no marketing communications is to be received from Patawakili, than unsubscribe from the link in the email received by the User or Professional, change the Communication Preferences with Patawakili, or indicate the communication preferences within the direct communication.
Users and Service Providers accessing or scrolling through the Site shall raise their Grievance through:
The Chief Technology Officer
THE SHAMERIM GROUP OF COMPANIES
P.o. Box 52162-00200, Nairobi Kenya
Phone: (+254) 740 631 090
Timings: 24 Hours.